HP Laser MFP 137fnw, 130, 1000 Printers - Fixing Poor Print Quality

HP Laser MFP 137fnw, 130, 1000 Printers - Fixing Poor Print Quality

This document is for HP Laser MFP 131a, 133pn, 135a, 135ag, 135r, 135w, 135wg, 136a, 136nw, 136w, 137fnw, 138fnw, 137fwg, 138p, 138pn, 138pnw, 1136w, 1139a, 1188a, 1188w, 1188nw, and 1188pnw printers.
The quality of a printed document is not as expected. The procedures in this document should help with print quality problems such as smeared, fuzzy, dark, or faded print, and loose, partially missing, or scattered toner.

Step 1: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure the paper is appropriate. If it is not, load an appropriate paper type.
  • Use paper designed for HP Laser printers. Do not use paper designed only for inkjet printers.
  • Do not use paper that is too rough. Smoother paper might result in better print quality.
After loading appropriate paper in the tray, print another page. If the issue persists, continue to the next step.

Step 2: Check the toner level

Low toner levels can cause print quality issues, such as faded print.
NOTE:
The toner supply level and the percentage of toner cartridge life remaining provide estimates for planning purposes only. When the toner level is low, consider having a replacement toner cartridge available. You do not need to replace toner cartridges until the print quality becomes unacceptable.
Check the estimated toner remaining. For more information, go to How to Check Ink or Toner Levels.
  • If the toner cartridge is not low, skip to Check print settings.
  • If the toner cartridge is low, continue to the next step to replace the toner cartridge.

Step 3: Replace a low or empty toner cartridge

If the toner cartridge is critically low or empty, replace it.
To find your cartridge number and to purchase ink or toner supplies, go to HP Store or a local retailer. Make sure you are using the correct genuine HP ink or toner supplies for your printer. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
  1. Lift the scanner assembly, and then lift the toner cartridge access door.
    1. Lifting the scanner assembly
    2. Lifting the toner cartridge access door
  2. Grasp the handle on the toner cartridge, and then pull the toner cartridge out to remove it.
  3. Remove the new toner cartridge from its package, and then discard or recycle the packing materials.
  4. Grasp both sides of the toner cartridge, and then distribute the toner by gently rocking the toner cartridge back and forth.
  5. Align the new toner cartridge with the tracks inside the printer, and then push the toner cartridge until it is firmly seated.
  6. Close the toner access door.
  7. Close the scanner assembly.
Print another page. If replacing the toner cartridge did not resolve the issue, continue to the next step.

Step 4: Check print settings

Sometimes the print settings can affect print quality. Check the print settings to make sure they are appropriate for your print job.

Check print settings (Windows)

Check the print settings on a computer with Windows.
  1. In the program you are trying to print from, click File, and then click Print.
    The Print window opens.
  2. Open the Properties dialog box.
    Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
  3. Click the Paper tab, and then select the paper type from the Type drop-down menu.
  4. Click Output Size, and then select a paper size from the drop-down menu.
  5. Click OK to apply the settings, and then click Print.

Check print settings (Mac)

Check the print settings on computers with macOS and OS X.
  1. Open a document, click File, and then click Print to open the print window.
  2. Select your printer in the Printer menu.
  3. Click Media & Quality, click the Paper Type menu, and then select a paper type, such as photo paper, plain paper, or labels.
  4. Click Paper Size, and then select a paper size, such as U.S. Letter, A4, or legal.
  5. To save your settings for future print jobs, click the Presets menu, and then select Save Current Settings as Preset.
Print another page. If changing the print settings did not resolve the issue, continue to the next step.

Step 5: Inspect the toner cartridge

Examine the toner cartridge imaging drum and memory chip for damage.
  1. Lift the scanner assembly, and then lift the toner cartridge access door.
    1. Lifting the scanner assembly
    2. Lifting the toner cartridge access door
  2. Grasp the handle on the toner cartridge, and then pull the toner cartridge out to remove it.
  3. Examine the memory chip for damage.
    • If the memory chip is damaged, refer to the previous steps to replace a toner cartridge.
    • If the memory chip is not damaged, continue with these steps.
  4. Examine the surface of the imaging drum.
    CAUTION:
    Do not touch the imaging drum. Fingerprints on the imaging drum can cause print quality problems.
    • If you see any scratches, fingerprints, or other damage on the imaging drum, refer to the previous steps in this document to replace the toner cartridge.
    • If the imaging drum is not damaged, continue to the next step.

Step 6: Clean the inside of the printer

Dust, paper fiber, and other debris might accumulate inside the printer and cause print quality issues. Clean the inside of the printer.
  1. Lightly dampen a lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  2. Clean the area inside of the printer, applying a moderate amount of pressure.
  3. Allow the inside of the printer to dry completely (approximately 10 minutes).
  4. Align the toner cartridge with the tracks inside the printer, and then push the toner cartridge until it is firmly seated.
  5. Close the toner access door, and then close the scanner assembly.
  6. Plug the power cord into the rear of the printer, and then turn on the printer.
Print another page. If cleaning the printer did not resolve the issue, continue to the next step.

Step 7: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
NOTE:
Keep a print sample that shows the problem. If the printer, imaging drum, or toner cartridges are replaced under warranty, the support agent might request the print sample.

https://support.hp.com/

Comments

Post a Comment

Popular posts from this blog

HP printer setup (Wi-Fi Direct) - HP Laser MFP 137fnw

Image
HP printer setup (Wi-Fi Direct) - HP Laser MFP 137fnw For most HP printers released after 2014, Wi-Fi Direct is a connection option that does not require an internet connection to send print jobs wirelessly to the printer. Print with Wi-Fi Direct (Windows) Send a print job using a direct wireless connection between your printer and a Windows computer. Get the Wi-Fi Direct printer name (Example:  DIRECT-72-HP OfficeJet Pro 6970 ) and password. Printers with a control panel menu: Touch the Wi-Fi Direct icon or button to view the Wi-Fi Direct name and password. Or from the Reports menu, print a Network Summary or Network Config page that lists the details. ...
Read more

HP Laser MFP 137fnw - Firewall blocks driver install or printer functions (Windows)

Image
HP Laser MFP 137fnw - Firewall blocks driver install or printer functions (Windows) Firewall software helps block threats from outside your network, but some firewall settings or configurations can block communication with network printers. Firewall settings might cause the following issues: Printer software and drivers cannot be installed During the driver installation the printer is not found on the network Some printer functions work while others do not The printer suddenly stops printing A  Not connected  status displays even though the printer is connected to the network Temporarily disable firewall software (Windows) Use the Print and Scan Doctor to temporarily disable firewall software to determine if it is the cause of driver installation or p...
Read more

HP Laser MFP 137fnw - Cannot find the advanced features in the HP Smart app

Image
HP Laser MFP 137fnw - Cannot find the advanced features in the HP Smart app After setting up your printer, the advanced scanning features cannot be found in the HP Smart app, such as Text Extract, Scribble, Book, Multi-Item, and ID Card. Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved. Make sure your printing environment meets requirements Review the following HP Smart Advance requirements to make sure your printer and device support it: An HP printer (HP Smart Advanced requires an HP+ or eligible printer) An HP Smart account A computer or mobile device with: Windows 10 Redstone 5 (version 1809) or later macOS Mojave (10.14) or later Android Pie (9.0) or later Apple iOS, iPadOS 14 or later Sign in to your HP Smart account You need to be signed in to your HP Smart account to use the HP Smart Advance features, such advanced scanning and Print Anywhere. Make sure your computer or...
Read more